Tag: IMPACT

Intentions Versus Outcomes

Author: Price Adams - May 9, 2013

The cardboard scrawlings are visible at nearly every major intersection or freeway off-ramp in the county. Panhandlers broadcast their need for money, gas, food or work, and hope that passersby respond with spare change or a meal. While it’s instinctual to want to help the less fortunate, the impact of our assistance isn’t always what we intend.147985910_LR

The LEAD San Diego IMPACT class recently spent a day exploring the influence the downtown core has on our entire region. Part of the discussion included challenges surrounding downtown’s homeless population, such as panhandling.

Kris Michell, president and CEO of the Downtown San Diego Partnership, shared that whether it stems from a need to be more socially responsible or because it has a direct impact on neighborhood businesses, the downtown community must work to decrease homelessness.

The organization currently spearheads a number of homeless programs, which include a full-time homeless outreach coordinator and a housing model that has given 374 individuals a place to call home. But Michell cautioned that well-intentioned downtown residents and workers who support panhandling might undermine programs like these that are focused on long-term solutions rather than a quick fix.

By giving funds to established local organizations that deal with homelessness on a daily basis, your contribution could support case management services, temporary housing or medical care, rather than support complacency or an addiction, which approximately 80 percent of the homeless population struggles with. In order to create lasting change and help these folks get off the streets, we need to change our thinking about what “help” really means for this population.

Following the discussion, it occurred to me that this is what LEAD San Diego’s IMPACT program is all about – understanding the ripple effects of our actions.

LEAD San Diego’s IMPACT program educates us, helping us to understand our region’s issues and influences – whether they are rooted in our military community, arts and culture scene, social issues or our local economy – so we can grasp the true outcome of our actions (intended or not), help solve issues and make decisions that have a positive impact on our region.

As Greek philosopher Socrates said, “I cannot teach anybody anything, I can only make them think.”

A big thanks to LEAD San Diego for getting our wheels turning.


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The cohort received a lift courtesy of the county's "official" transportation vehicle.

The cohort received a lift courtesy of the county’s “official” transportation vehicle.

With more than 70 percent of former San Diego County inmates returning to the prison system and state regulations forcing budget cuts at correctional facilities, the old theory of “lock ‘em up and throw away the key” is no longer rooted in reality.

The LEAD San Diego IMPACT cohort heard from law enforcement officials from different agencies – including San Diego County Sheriff Bill Gore and Joseph Jones from the U.S. Border Patrol and community partners, such as Second Chance, which provides work readiness training and other supportive services to former inmates –and collaboration was the resounding theme of the day.

San Diego faces some unique geographical challenges when it comes to law enforcement, and collaboration among different agencies – from federal to state to local – is key to maintaining San Diego’s safety record and weathering the funding challenges being felt throughout the state and nation. While jurisdictions are important, San Diego agencies understand that by working together and sharing information they can be more successful – a lesson to which most leaders will attest.

Collaboration with nonprofit community organizations is also essential to ensuring the safety and well-being of all San Diegans. As the county’s detention facilities face an influx of inmates from the state along with dwindling budget, it’s focusing on programs and partners that can help inmates successfully return to their communities and stay there. Whether it’s substance abuse cessation and work training programs during an inmate’s incarceration, or partnering with outside organizations like Second Chance, it takes collaboration from both public and private entities to ensure inmates can successfully transition the “outside” world.

The cohort had the opportunity to see life from an inmate’s perspective firsthand as we toured the George F. Bailey Detention Facility and the East Mesa Detention Facility. Needless to say, the experience was eye-opening – particularly as our role quickly turned from observer to the ones being observed – and one of my fellow participants said it best when she stated, “I’m so thankful that I don’t struggle to stay out of this place.”

Her assessment was spot on. What if I had the same circumstances these individuals grew up with? What if I was born into a drug-addicted home or grew up in a neighborhood where joining a street gang was an unavoidable option? What if that was the only life I knew?

It made me re-evaluate my own personal preconceptions about former inmates and helped me understand that while most of these individuals are there because of poor decisions, many have never known another option.

Hopefully, through continued collaboration among public, private and community leaders, we can raise awareness of these societal challenges that impact our growing inmate population and create programs that help these individuals transition back into society.


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The glittering Pacific Ocean, miles of breathtaking coastline, nearly year-round sunshine … I think we can all agree that our quality of life here in San Diego is pretty darn good.

At LEAD San Diego’s recent IMPACT session, the cohort explored our regional economy and discussed efforts underway to ensure San Diego maintains its above-par quality of life for residents. And it’s not just up to Mother Nature, but strategic thinkers like those at SANDAG, San Diego Regional Economic Development Corporation and Equinox Center, who shared their efforts with the class.

One of the concepts that got me thinking was the subject of jobs and its impact on our quality of life. Contrary to the current political dialogue on unemployment, our discussion focused on how to attract and retain talent in San Diego to ensure we can compete globally and bolster our local economy.

Attracting smart people to work with global corporations in one of the most beautiful places in the U.S.? No problem, right? Well, it turns out there are some significant challenges.

Sean Barr from San Diego Economic Development Corporation explained that as we look at the future, talent is a significant barrier for attracting companies to San Diego, and his organization continues to fight the perception that our talent pool is primarily based in defense and tourism.

One IMPACT participant suggested that perhaps we’re better known as a laid-back vacation destination, rather than a major business hub and that perception may make it less appealing for companies looking to relocate.

It reminded me of a recent business trip to Chicago, where I was asked “Does anybody actually work in San Diego? Every time I’ve visited, everyone is at the beach. When do you guys get to work?”

So how do we improve that perception and broaden the definition of our business community? The current and future leaders of San Diego have a responsibility to ensure our actions work to promote a positive perception of our business community as a diverse, competitive, innovative and attractive place to do business. We should be focused on how we can bring public and private stakeholders together to improve our business community and shout our successes from the rooftops.

From jobs to transportation, to water quality and land use, it’s going to take a long-term commitment from all of us to ensure this vision for a sustainable quality of life can be fulfilled. Based on the passionate discussion among cohort participants, I’m confident we’re up for the challenge. Are you ready to do your part?


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“This won’t be safe. This will be uncomfortable.”

It’s hard to imagine these remarks igniting a wave of enthusiasm, but that’s exactly what they did for the 56 participants in LEAD San Diego’s IMPACT Class of 2012-2013.

The group gathered in late September for its first session, which focused on community leadership 101 and self-awareness.

Dr. Jackie Freiberg, author and leadership expert, explained that while the road to becoming a skilled leader may not always be comfortable, it’s stepping outside the safe zone that will allow us to explore the opportunities we may not have otherwise seen.

Similarly, Kevin Crawford, author and chief of the Carlsbad Fire Department, spoke about leadership mastery being the mastery of thought, and it’s the thoughts we impose on ourselves that can be powerful tools to limiting or unlocking our potential.

The inaugural session of LEAD San Diego’s IMPACT Class of 2013 began with a day of discussion on self-awareness and leadership.

The cohort received a heavy dose of self-awareness through its Myers-Briggs Type Indicator Tests reports conducted by University of San Diego’s Dr. George Reed. In addition to understanding more about our personalities and how we approach decisions, Dr. Reed explained that a better understanding of our personal realities can help us influence others in a positive way.

Freiberg also issued, what I considered to be, a leadership challenge of sorts – know yourself, grow yourself and draw others up – and the IMPACT San Diego program will serve as a knowledgeable guide on our journey.

Just as any journey needs a destination, so does our mission to becoming skilled leaders. Freiberg spoke about leadership as a legacy and encouraged the cohort to examine what the future of our impact will look like – what’s the vision or destination we’re working toward.

While the cohort may not have a vision of their legacy set in stone just yet, I’m honored and eager to share this experience that will undoubtedly have a lasting impact on us as individuals, our community and the region.


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LEAD San Diego Vice President Sherrie-Lyn Thompson started out the recent LEAD IMPACT session acknowledging something we all knew to be true: there is something sensational about going into a high-security detention center, which was on our day’s agenda. The purpose, she assured us, was not entertainment but something much more significant.  By the end of the day, I knew she was right.

It was a glimpse at a life that many people will never see. As we stood in the guard area looking out at the incarcerated men, I overheard someone from the LEAD cohort say he felt strange looking at them “like they are animals.” It was a no doubt an odd experience.

From the safety of the guard’s quarters, we received an explanation of the different colored wristbands worn by inmates. Men who committed among the most disturbing of crimes (sex crimes or crimes committed against children) wore yellow bands.

While many – myself included – may find it difficult to have compassion for the men behind bars, a more thoughtful look would reveal the situations that put many men there are complex and varied. Further, the solutions for what to do with them are far more complicated than what I’ve heard proposed many times: lock ‘em up and throw away the key.  It’s this thinking that has caused many to dub America the “incarceration nation.” And while many people prefer to think of the situation as “not my problem,” the reality is as taxpayers, it is our problem. For some, it’s a fiscal problem; for others, it’s a moral one.

“It’s a sad commentary on our society when people don’t care about what happens to inmates,” said San Diego County Sheriff Bill Gore.

Even if you are among those who “don’t care,” Gore shared with the LEAD cohort a fact that may pique your interest. It’s also one that many people would prefer to ignore: more than 95 percent of inmates are released back into society. Then what? Many are lacking basic skills such as reading and writing.  Many others struggle with addiction. Unfortunately, California has among the highest recidivism rates in the nation, which are estimated by some to be as high as 80 percent in our state.  Without skills for integration with society, many return to their former lives that got them in trouble to begin with.

After touring two detention centers and the San Diego Regional Firearms Training Center, and hearing from several experts in rehabilitation, I left the day still a little unsure of what to think of it all. Later, I realized that in many ways, the people behind bars represented a culmination of societal problems and issues the LEAD cohort had been exposed to in earlier sessions.  The most obvious tie is to our discussion of behavioral health issues, including mental health and substance abuse disorders, which put people at greater risk of ending up behind bars. But ties can also be made to our education session and our discussion of developing 21st century leadership skills.

The incarceration system has problems with no easy answer, and it’s critical we think beyond simple solutions.  While undoubtedly there are incarcerated men and women who should never be allowed to walk the streets again, there are others who – like it or not – will. These men and women are someone’s child, mother, father, sister, brother, aunt or uncle. As a society, we need to be more compassionate and not take the easy way out by sweeping it all under the rug.


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Honoring Those Who Serve

Author: Teresa Siles - March 15, 2012

On the day I write this, my colleague’s husband – along with many other husbands, wives, sons, daughters, brothers and sisters – is leaving on a deployment. It reminds me of the recent LEAD San Diego IMPACT seminar in which the cohort learned about the military’s impact in San Diego, home to the largest concentration of military personnel in the world. For the men and women in the armed forces and their families, they know the impact of the military well. For the rest of us, hearing from service men and women, taking a tour of the Naval Base San Diego, and visiting the Naval Medical Center, the LEAD session was a good reminder.

As part of the experience, the IMPACT group also toured the USS Howard, where we were greeted by several sailors who took us on a ship tour.  I was struck by how young our guide looked and thought about my own brother, who is now 15 years old and considering entering the military; it was a thought I kept with me throughout the day.

The most poignant moments came at the Naval Medical Center, where we heard from the San Diego Military Advisory Council (SDMAC), and service men and women from the center. SDMAC told us the facts: the military’s presence in San Diego is responsible for $30.5 billion in economic output, $16.3 billion in household earnings, and 354,627 jobs, or about one out of every four jobs in San Diego.  We then heard about the work done at the medical center and saw a simulation video that moved us all.

It was a training video used to prepare military medical personnel for what they may see in combat. Designed to mirror real life situations, the explosions, injuries and operations were so life like that the video was stopped to make sure everyone in the class was comfortable watching it. Even knowing it was not real, it was hard to sit through.

“When people come back, they are changed. They see things most of us will never see,” said Commander Langlais, who discussed her own experiences serving. The cohort talked about the increasing instances of post-traumatic stress, and how the military is helping men and women cope.

Watching the video, I thought about what it must be like to witness the tragedies of combat in real life. I thought about what this sacrifice means not only to the individuals who serve, but to their friends, families, communities and to us all as Americans. We owe our service men and women a huge debt of gratitude. Langlais summed up well the lesson for the LEAD cohort and those in the San Diego community.

“We expect a lot of them out there, so they should expect a lot of us back here,” said Langlais.

To those not in the armed forces, let us remember the important work of our service men and women and their contributions to the fabric that makes up San Diego. Thank you to all those who serve for your important work on duty and off for our country and for our community.


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“I live a charmed life … I try to honor it by reaching out to people who don’t live the life I live,” said Kim Bond, president of Mental Health Systems (MHS), at a recent LEAD San Diego IMPACT session dedicated to health and human services. I reflected back on the LEAD session recently when I received an email from a commercial tenant in my condo complex seeking solutions to the “homeless problems” in the building.

While reading the email – which noted the “problem” erodes our enjoyment of our properties and property value – I couldn’t help but feel compassion for those homeless individuals who end up sleeping in our building’s stairwells or commercial parking spaces. I took off my hat of condo owner and dutiful HOA-dues payer, and instead wore one of concerned community member, and thought back to the discussion recently facilitated through LEAD.

The LEAD session centered mainly around “behavioral health,” a term that, according to MHS, includes both mental illnesses and challenges, and substance abuse disorders – things that are common in our community. Some estimates say as many as one out of every four people suffer from some form of mental illness, which – like substance abuse – can happen on a continuum and includes everything from anxiety and post traumatic stress disorder to depression and schizophrenia.

“What does mental health issues look like?,” said James Lepanto, senor vice president, mental health division of MHS. “Hold up a mirror. That’s what it looks like. We often think of it as ‘other’ people, but it’s not. It’s us. It’s our community.”

The LEAD cohort discussed not only how behavioral health issues affect individuals and families, but also the impact to the workforce, economy and quality of life through problems such as homelessness and strains placed on our health care and incarceration systems.

So what do we do?  LEAD attendees were reminded of the words of Mahatma Gandhi: “Be the change you want to see in the world.”

Ways you can help include:

  • Get educated. Aspects of behavioral health issues are preventable and treatable.
  • Talk about behavioral health with friends, family, colleagues or others.
  • Advocate on behalf of programs that provide solutions and address behavioral health issues head on.
  • Be empathetic.
  • Volunteer your time and talent.

By doing these things, we are playing a role in the solution, and removing the stigma around mental illness. According to MHS, every day in San Diego someone commits suicide. Others who suffer from behavioral health issues sleep in our public spaces and on our streets. We can’t – and shouldn’t – ignore the issue.


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The transformative power of art has long been known to people whose lives have been touched by it, but the ability of arts and culture to transform not only individuals, but communities at large hasn’t been given nearly as much attention.  This was the focus of a recent LEAD San Diego IMPACT session, and Councilman Todd Gloria beautifully captured the theme of the day.

“Art is not elective … it’s essential to a vibrant city,” said Gloria.

Gloria — along with other speakers, many from Balboa Park’s museums and other institutions — spoke about our city’s arts and culture offerings, and about the upcoming 2015 Balboa Park centennial celebration.

With a mission to “Celebrate a ‘year of creativity’ that brings together innovative experiences with art, culture, nature, technology and science,” the celebration is aimed at reinvigorating and elevating the park for San Diegans and visitors alike.  While specifics are under development, enthusiasm for the event is palatable, and you can’t help but feel the celebration will be something big; something defining not only for the park, but also for us as San Diegans.

“2015 is going to be the coming out party for San Diego’s creative class,” said developer David Malmuth, whose vision for arts and culture stems well beyond park boundaries.

In addition to discussing the park, Malmuth spoke to the cohort about his vision of merging art, culture, commerce and place with the I.D.E.A. district, a mixed-use district driven by a Design jobs cluster, nourished by Education, enriched by the Arts and focused on Innovation. In addition to creating “more ideas per square foot,” Malmuth says the district will not only inspire creativity, but spur economic development.

Whether talking about the upcoming Balboa Park centennial, the I.D.E.A. district or a particular museum exhibition, IMPACT attendees couldn’t helped but be moved. After all, being a San Diegan is about more than where we live and work. It’s about where we play and enjoy our lives. It’s about where our interests lie and where our sense of curiosity and wonder can be sparked, and arts and culture make San Diego what it is today.

With this perspective in mind, the message to current and future leaders is clear: advocating for arts and culture shouldn’t be something left to the “arts community” alone, but rather something we all support. And, with 2015 just around the corner, I can’t help but ask, will you join the party?

 


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Creativity, embracing risk, questioning, systems thinking, collaboration, communication and worldview – these are among the skills needed for the 21st century, according to Grant Lichtman, chief operating officer at the Francis Parker School.

Lichtman – who was a guest speaker at LEAD San Diego’s IMPACT session dedicated to K-12 education – advocated that there is a disconnect between what we teach and what we want students to learn. The day was filled with discussions related to facts and figures on the educational system and potential solutions from various speakers, including Lichtman who says the world is changing at a dramatic rate, yet our educational system is not.

While his presentation was focused mainly on how we develop current and future students into individuals who possess the needed 21st century skills, I couldn’t help but also think about how we – as business leaders – instill and foster these skill sets among our current workforce.  I viewed the discussion through the eyes of someone who works in a field in which these skills are not only desirable, but necessary to survive.

The industry in which I work – like many other industries – can no longer get by on a set-in-stone knowledge or skill set. We must evolve. We must think critically. We can’t rely upon knowledge “professed” to us in college. We must come up with new solutions – and not be afraid to fail every once in a while. We also need to know not only how to “play nice in the sandbox,” but also how to engage in real collaboration for sustainable solutions to business challenges … and today, that often happens across borders and among different cultures.  It’s from this perspective that innovation and creativity is born.

How we instill these 21st century skills in children is therefore an important task. Also critical is how we nurture these skill sets for those who are currently in the workforce.  Programs, like those offered through LEAD San Diego, do just that.

At NST, we recently completed our annual retreat in which we reviewed our mission, vision and values and I’m proud to say that we adopted a new value this year, one that – while we’ve been practicing it, we’ve never put it on paper – focuses on the notion that we push ourselves and each other. It’s about not accepting the status quo. It’s about continual learning and exploration. It’s about feeding our sense of curiosity – and to not do it is no longer an option.

Teresa Siles (@tsiles) is vice president and director of social media at Nuffer, Smith, Tucker, a full-service public relations firm in San Diego focused on creating conversations and building relationships to help clients succeed.


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“For the past 150 years, we’ve been tinkering with education,” said Scott Himelstein, director of the Center for Education Policy & Law at University of San Diego. “We haven’t evolved … but we’re reaching a tipping point. Things can’t stay the same.”

Education-related issues can spark heated debate – I saw that firsthand at a recent LEAD San Diego IMPACT program in which Himelstein spoke.  The cohort also heard from Sally J. Bennett-Schmidt, director of assessment at the San Diego County Office of Education, who made it clear there is a problem: only 60 percent of students (grades 2-11) are meeting state standards in English and only 56 percent are meeting the standards in mathematics.  Further, barely 40 percent of San Diego County students graduated with the requirements to enter into the University of California or California State University system. These students don’t even have a choice as to whether to go to a UC or CSU school because they don’t meet the requirements. Sixteen percent dropout altogether, and minority populations are at greater risk.

“We are not satisfied with these data,” said Bennett-Schmidt. “Everyone of these students has a face, and their parents are sending them to us with expectations.”

While getting agreement on the causes of our problems in the educational system or  solutions for the future is a daunting task, most people agree that something has to be done.

“At the end of the day, a strong public school system is something just about everybody wants,” said Richard Barrera, board president, San Diego Unified School District.

So how do we get there? What can we – as business men and women, civic-minded individuals, parents, employers and human beings – do? Putting politics aside, there are a few things that are not debated:

  • Speak up – don’t let education be somebody else’s problem. This is your education system too.
  • Organize with others – parents, teachers, administrators and others should collaborate and work toward solutions. Strong communities make a difference.
  • Become involved with your school board – can you name people who sit on your local school board? Most people can’t. Learn about and get involved with your local school board.
  • Be accountable – while it’s easy to play the blame game, we all play a role. Do your part to make a difference.
  • Invest in our schools – An “investment” doesn’t always mean money. It can also mean investing your time, energy and other resources. For those looking to get involved through volunteerism, the Union-Tribune (client) Volunteer for Education Campaign aims to mobilize, challenge and recruit San Diego County residents to pledge to volunteer in K-12 schools throughout the 2011-12 school year.

Creating an education system that allows our kids and kids’ kids to be successful – regardless of race, background or socio-economic status – is not only the right thing to do, but our future also depends on it.

Teresa Siles (@tsiles) is vice president and director of social media at Nuffer, Smith, Tucker, a full-service public relations firm in San Diego focused on creating conversations and building relationships to help clients succeed.


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